Privacy Policy – How s7game Protects Your Data

1. Who We Are

s7game operates as an online casino and sports betting platform at s7game.biz, serving adult players across Bangladesh. In the context of this Privacy Policy, "s7game", "we", "us", and "our" refer to the operator of the s7game platform. "You", "your", and "Player" refer to any individual who registers an account, visits the platform, or uses any service provided by s7game.

s7game acts as the data controller for personal information collected directly from players through the registration process, the cashier, gameplay activity, and communications with our support team. For data processed by third-party service providers — such as payment processors and game software suppliers — those providers operate as independent data processors under contractual data protection obligations.

All enquiries relating to this Privacy Policy, data subject rights requests, or concerns about how your personal data is handled should be directed to our support team at [email protected].

2. Personal Data We Collect

s7game collects only the personal data that is necessary to operate the platform, verify player identity, process financial transactions, and comply with applicable obligations. The categories of data we collect are outlined below.

2.1 Registration Data

When you create an s7game account, we collect the following information:

Full legal name
Date of birth (to verify you are 18 years of age or older)
Mobile phone number
Email address
Account username and encrypted password
City or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — mandatory before withdrawals can be processed — we may collect:

Government-issued photo identification (National ID Card, passport, or driving licence)
Proof of payment method ownership (screenshot or statement confirming the bKash, Nagad, or Rocket account belongs to you)
Selfie photograph for liveness verification, where applicable

2.3 Financial Transaction Data

When you make deposits or request withdrawals on s7game, we collect:

Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard)
Transaction reference numbers and timestamps
Deposit and withdrawal amounts in Bangladeshi Taka (৳)
Account balance history

s7game does not store full card numbers or mobile wallet PINs. Payment credentials are handled directly by the respective payment processor and are not retained on s7game servers.

2.4 Gameplay and Activity Data

We record information about your activity on the platform, including:

Games played, bet amounts, and game outcomes
Sports betting selections, odds accepted, and settlement results
Session durations, login timestamps, and device information
Bonus claims, wagering progress, and promotion participation history

2.5 Technical and Device Data

Automatically collected when you visit or use the s7game platform:

IP address and approximate geographic location
Browser type and version, operating system, and device type (desktop, mobile, tablet)
Referring URL and pages visited within s7game.biz
Cookie identifiers and session tokens

2.6 Communications Data

When you contact s7game support or respond to communications from us, we retain:

The content of messages sent to our support team via email or live chat
Records of any complaints, disputes, or account queries
Your responses to any surveys or feedback requests

3. How We Collect Your Data

s7game collects personal data through the following means:

Directly from you — through the registration form, KYC submission portal, cashier, contact forms, and any communication you initiate with our support team
Automatically — through cookies, server logs, and analytics tools when you browse or interact with the s7game platform
From third-party processors — payment providers such as bKash, Nagad, and Rocket may share transaction confirmation data with us to reconcile your account balance
From identity verification partners — where we use a third-party service to assist with KYC document checks, that provider may share the verification outcome and relevant document metadata with us

Data Minimisation: s7game collects only the minimum data necessary for each specific purpose. We do not collect sensitive personal data such as political opinions, religious beliefs, or health information unless directly relevant to a responsible gaming self-exclusion request.

4. Why We Use Your Personal Data

The table below summarises the primary purposes for which s7game processes your personal data and the corresponding legal basis for each processing activity.

Purpose	Data Used	Legal Basis
Creating and managing your s7game account	Registration data, login credentials	Contractual necessity
Identity verification (KYC) and age verification	KYC documents, date of birth	Legal obligation; contractual necessity
Processing deposits and withdrawals	Financial transaction data, payment method details	Contractual necessity
Detecting and preventing fraud, money laundering, and bonus abuse	Transaction data, gameplay data, device data, IP address	Legal obligation; legitimate interests
Providing customer support and resolving disputes	Communications data, account history	Contractual necessity; legitimate interests
Sending promotional offers and bonuses (where consented)	Email address, mobile number, gameplay history	Consent
Personalising the gaming experience	Gameplay data, browsing behaviour on the platform	Legitimate interests; consent
Platform security, uptime monitoring, and technical improvements	Technical and device data, session logs	Legitimate interests
Responsible gaming monitoring and self-exclusion enforcement	Gameplay data, account history, self-exclusion requests	Legal obligation; vital interests

5. Legal Basis for Processing

s7game processes your personal data on one or more of the following legal bases:

Contractual necessity: Processing required to perform the contract between you and s7game — including account creation, transaction processing, and the delivery of gaming services.
Legal obligation: Processing required to comply with applicable laws and obligations, including anti-money laundering requirements, age verification obligations, and fraud prevention duties.
Legitimate interests: Processing carried out for s7game's genuine business purposes — such as fraud detection, platform security, and service improvement — where those interests are not overridden by your rights and interests.
Consent: Processing that relies on your freely given, specific, and informed consent — such as the receipt of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Vital interests: In limited circumstances, where processing is necessary to protect the vital interests of a person — for example, when acting on a responsible gaming self-exclusion request to protect a vulnerable player.

6. Data Sharing and Third Parties

s7game does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the following limited circumstances:

6.1 Payment Processors

To facilitate deposits and withdrawals, we share necessary transaction data with payment providers including bKash, Nagad, Rocket, Upay, Tap, SureCash, Visa, and Mastercard. These providers operate under their own privacy policies and are responsible for the security of data within their systems.

6.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised gameplay session data necessary to deliver their games and resolve technical disputes. These providers do not receive your personally identifiable registration or financial data.

6.3 Identity Verification Partners

Where we use a third-party KYC service to assist with document verification, we share the relevant identity documents with that provider solely for verification purposes. Verified outcomes are returned to s7game; your documents are not retained by the verification provider beyond what is necessary for the check.

6.4 Legal and Regulatory Disclosure

s7game may disclose personal data to law enforcement agencies, government authorities, or courts where required to do so by applicable law — including in response to lawful requests relating to anti-money laundering investigations, fraud enquiries, or court orders. We will notify you of any such disclosure where we are legally permitted to do so.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of s7game's assets, personal data held by the platform may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to data processing practices that result from it.

Contractual Safeguards: All third-party processors that handle personal data on behalf of s7game are bound by data processing agreements that require them to implement appropriate technical and organisational security measures and to process data only in accordance with our documented instructions.

7. Cookies & Tracking Technologies

s7game uses cookies and similar tracking technologies to operate the platform, remember your preferences, detect fraud, and — where you have consented — to serve relevant promotional content. The main categories of cookies used on s7game.biz are as follows:

Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, load balancing cookies, and security cookies. These cannot be disabled without impairing your use of s7game.
Functional Cookies: Remember your preferences such as language settings, game lobby filters, and display options, so you do not need to re-enter them on each visit.
Analytical Cookies: Help us understand how players navigate the platform — which games are most popular, where users encounter difficulties, and how the user journey can be improved. Data collected is aggregated and anonymised where possible.
Marketing Cookies: Used only with your consent to deliver relevant promotional content and to measure the effectiveness of our marketing activities. You may withdraw consent for marketing cookies at any time by adjusting your browser settings.

You may control cookie settings through your browser preferences. Please note that disabling certain categories of cookies — particularly strictly necessary cookies — may prevent you from using core features of the s7game platform, including logging in and making deposits.

8. Data Retention

s7game retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following general retention periods apply:

Account and registration data: Retained for the duration of the active account relationship, plus a minimum of five years following account closure — in line with anti-money laundering record-keeping obligations.
KYC and identity verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
Financial transaction records: Retained for a minimum of five years from the date of each transaction to satisfy financial record-keeping requirements.
Gameplay and activity logs: Retained for a minimum of three years, used for dispute resolution, fraud analysis, and responsible gaming monitoring.
Communications and support records: Retained for two years from the date of the final communication in a support thread, unless the matter relates to an ongoing dispute.
Marketing consent records: Retained until consent is withdrawn, plus one year thereafter for compliance audit purposes.

When personal data is no longer required, s7game securely deletes or anonymises it in accordance with our internal data disposal procedures. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical and analytical purposes.

9. Data Security

s7game takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, disclosure, or destruction. Our security framework includes:

256-bit SSL/TLS encryption on all data transmitted between your device and s7game servers
Encrypted storage for sensitive fields including passwords (hashed with a modern algorithm), KYC document copies, and financial records
Access controls limiting personal data access to authorised s7game personnel on a strict need-to-know basis
Continuous security monitoring to detect and respond to anomalous access patterns, intrusion attempts, and data exfiltration signals
Regular security assessments of the platform infrastructure and third-party integrations
Secure data centres with physical access controls for servers hosting s7game platform data

While s7game implements these robust security measures, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own account by using a strong, unique password and not sharing your login credentials with any third party. If you suspect your account has been compromised, contact s7game support immediately at [email protected].

10. Your Privacy Rights

As a player on s7game, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a request to [email protected] with the subject line "Privacy Rights Request". We will respond within a reasonable timeframe and may ask you to verify your identity before acting on the request.

Right of Access Request a copy of the personal data s7game holds about you, including what it is, why we hold it, and who it has been shared with.

Right to Rectification Request correction of inaccurate or incomplete personal data held on your s7game account.

Right to Erasure Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.

Right to Restriction Request that we restrict processing of your data while a rectification or objection request is being assessed.

Right to Portability Receive a structured, machine-readable copy of data you provided to s7game, where processing is based on consent or contract.

Right to Object Object to processing based on legitimate interests, including profiling for marketing purposes, at any time.

Withdraw Consent Withdraw previously given consent for marketing communications or non-essential cookies at any time without penalty.

Right to Complain Lodge a complaint with s7game's support team or with the relevant supervisory authority if you believe your data rights have been violated.

Important: The right to erasure is subject to s7game's legal obligations to retain certain records — particularly KYC documents and financial transaction records — for the periods set out in Section 8. Erasure requests that conflict with these retention obligations will be partially fulfilled, with only the data not subject to mandatory retention being deleted.

11. Children's Privacy

s7game is an adult gambling platform strictly intended for individuals aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the registration process, and any account found to belong to a minor will be immediately closed and all associated data deleted, with the exception of records required to be retained for legal purposes.

Parents and guardians who believe their child may have created an s7game account should contact us immediately at [email protected]. We will investigate promptly and take all appropriate action, including account closure and data erasure where no legal retention obligation applies. We encourage parents and guardians to use parental control software to block access to online gambling websites for minors.

12. Updates to This Privacy Policy

s7game reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When we make material changes, we will notify active players via the email address registered on their account and post a prominent notice on the s7game platform. The "Effective Date" at the top of this document reflects when the current version was last updated.

We encourage you to review this Privacy Policy periodically. Continued use of the s7game platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated policy, you must stop using the platform and contact us to arrange account closure.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way s7game handles your personal data, please contact our support team using the details below. All privacy-related correspondence should include your registered username and a clear description of your query or request so that we can respond promptly and accurately.

Privacy Enquiries:
Email: [email protected]
Subject line: "Privacy Policy Query" or "Privacy Rights Request"
We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

For data subject rights requests, please also include a copy of a valid photo identification document so that we can verify your identity before disclosing, modifying, or deleting any personal data. This verification step is required to protect your data from unauthorised access or modification by third parties.

s7game Privacy Policy

Contents